Who I am
This Privacy Policy is designed to inform you about how I (Samantha Wood), operating as Easylife VA, collect, use, and protect your personal data. Under the UK General Data Protection Regulation (UK GDPR), I am committed to ensuring that your personal data is handled safely and transparently. By using my services, you consent to my data practices outlined in this policy.
I offer services in remote administrative assistance, lifestyle support and event coordination for small and medium sized businesses and individuals.
By accessing my site or services, you accept the Privacy Policy and you consent to the collection, storage, use and disclosure of your Personal Information as described in this Privacy Policy.
What data is collected
I currently collect and process the following information as described below.
Usage Data
My website may make use of statistical tracking via counters and analytics, thus I may know the number of times you visit the website, and your approximate geographical location when visiting the website as indicated by your IP address.
Cookie Data
Cookies are small files deposited from a website onto your computer which uniquely identify you with respect to your online behaviours and preferences. Also they may be used to track your return visits to the website.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
Enquiry / Personal Data
I may process information contained in any enquiry you submit to me regarding my services (“enquiry data”). If a user contacts me via email or via a contact form, the personal information transmitted by the user is automatically stored.
“Personal data” is any information that can be used to identify a living person
- Your contact information
- – Your name
- Your contact number
- Your email address
- Credit/debit card information where payments are made over the telephone
- Information contained in communications between you and I.
- Enquiry data, correspondence data and customer relationship data
Such personal data transmitted on a voluntary basis by a user to Easylife VA are stored for the purpose of processing or contacting the user, managing relationships with customers, keeping records of communication with the user, and promoting my services to customers.
3. How I get the personal information and why have it
All personal data is received on a voluntary basis by us and it is stored for the purpose of:
- processing or contacting customers
- managing my relationship with customers
- keeping records of communication with the user
- promoting my services to you.
- for invoicing and billing
Except as otherwise stated in this Privacy Policy, I do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. I do share Personal Information with vendors who are performing services for Easylife VA, such as the servers for my email communications who are provided access to the user’s email address for purposes of sending emails from me. Those vendors use your Personal Information only at my direction and in accordance with my Privacy Policy.
In general, the Personal Information you provide to me is used to help me communicate with you.
I process your personal data based on your consent. You may withdraw your consent at any time by contacting me at contact@easylifeva.co.uk.
4. Retaining and deleting your personal information
I will only retain your personal data for as long as necessary to fulfil the purposes I collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for I will look at its amount, nature and sensitivity, a potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes, the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
Under the UK General Data Protection Regulation (UK GDPR), you have the right to access, update or to erase the information we hold about you, the right of rectification, the right to object and restriction of processing, the right to portability and the right to withdraw consent.
If you make a request, we have one month to respond to you. Please email me at contact@easylifeva.co.uk if you wish to make a request.
5. Changes to the Privacy Notice
This privacy notice was published on 10th September 2024.
I may update this policy from time to time by publishing a new version on our Site. If I should update any of my policies with regards to how we handle your personal data, I will notify you by email and make you aware of the changes. In the event of being unable to contact you I recommend, of your own accord, that you read this privacy notice occasionally so as to keep yourself fully up to date with our privacy policies and procedures.
6. How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113